FAQ
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How do I find my Serial number?
Find the serial number on your Surface
Surface
Pro models and Surface 3
To find the serial number on your Surface, flip out the kickstand and look for
the 12-digit string of numbers near its base.
Surface
Book
The serial number for your Surface Book is on the bottom edge of the Clipboard
where it attaches to the keyboard.
Surface
Laptop
The serial number for Surface Laptop is on the bottom center near the
hinge.
Surface
Studio
The serial number for Surface Studio is located on the bottom of the
base.
Find the serial number on the packaging
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My item arrived damaged or broken
If product is damaged upon receiving, please contact the reseller you
purchased from.
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What is a Proof of Purchase and how do I find mine?
Proof of purchase is evidence that a product or service was in an individual's
possession or that it was paid for.
Service Reg accepts the following items as proof of purchase:
- A copy of a sales receipt or shipping invoice from a reseller that lists the following
information:
- Reseller name and address
- Product and version purchased
- Purchase date
- Purchase price
Note: If the proof of purchase you received doesn't include this information,
contact the reseller for a replacement proof of purchase.
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What is the length of my warranty?
The warranty period for your product is the length of time indicated as part
of your product packaging. In order to activate the warranty you may go to register your product
at www.servicereg123.com . The warranty period for all components is 365 days from the
documented date of your purchase. Physical Damage and abuse cause by customer will NOT be
covered.
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I no longer want the item how do I return?
If you decided you simply no longer want an item, we accept returns for new
unused merchandise up to 15 days from purchase date providing the product is in unused,
resalable condition. If the condition is different than how it was shipped you may deduct the
amount of loss in value up to 50%.
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My item is no longer under warranty can I pay for a repair?
Yes.
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Who pays for shipping when there is a claim?
Customer is responsible for shipping the device to and from the repair
center.
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I received the wrong product how do I replace?
If you receive the wrong product, please contact the reseller you purchased
from.
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I contacted the manufacturer for warranty and they said they will not
support. Do I still have warranty?
The device was refurbished to its original specifications for electrical
performance that comes with a limited up to 360 days hardware warranty. Please refer to your
product warranty card for exact details
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Can I extend my warranty period?
You may contact us directly through helpdesk@servicereg123.com for any more
information.
