Terms & Conditions Agreement
PAYMENT - All invoices are to be paid 30 days from the date of the invoice. Any invoices over 30 days past due may be subject to a finance charge of 1.5%. On any account over 45 days past due, new orders will be put on hold until the outstanding balance is brought current. If an account reaches 60 days past due payment terms will be withdrawn, and new orders will be accepted only with prepayment or COD.
TRANSPORTATION - Products are sold F.O.B. shipping point. Title passes from Cropper Medical to Buyer upon delivery of material purchased hereunder to carrier at shipping point in good condition with the carrier acting as Buyer's agent. All claims for damages must be filed with the carrier. Unless instructions from Buyer specify method of shipment to be used, Cropper Medical will use discretion in selecting method of shipment.
DELIVERY -Shipping dates are based upon prompt receipt from Buyer of all necessary information. In no event will Seller by liable for any reprocurement costs, nor for delay or non-delivery due to causes beyond its reasonable control, including but not limited to acts of God, acts of civil or military authority, fires, strikes, lockouts, slow downs, factory or labor conditions, and inability due to causes beyond Cropper Medical's reasonable control to obtain necessary labor, materials, or manufacturing facilities. In the event of any such delay, the date of delivery shall be deferred for a period equal to the time lost by reason of the delay.
WARRANTY - Cropper Medical products are guaranteed to be free from defects in material and workmanship for 90 days from date of original invoice, or 90 days from date of purchase by end user, (dated sales receipt is required). This guarantee covers normal use only. Products exhibiting damage from misuse or normal wear are not covered by this guarantee. Product that is defective within the warranty period may be returned for credit or refund. All products must be returned by purchaser listed on original Cropper Medical invoice. Please contact our Customer Care department for instructions on returning defective products at 1-800-541-2455. (All shipping cost to be paid by Cropper Medical.
RETURNS - Products may be returned in new, unused condition within 90 days of the invoice date for credit toward a future purchase from Cropper Medical. A restocking fee of 20% may apply. In order to expedite the return process, please us the following instructions:
1. Contact Customer Care department at 1-800-541-2455 to request a Return Authorization (RA) number.
2. Write the RA number on the outside of the shipping package. Returns received without an RA may not receive credit and/or may experience delayed processing.
3. Ship the product to the following address: (All shipping cost to be paid by buyer)
CROPPER MEDICAL, INC.
240 East Hersey Street
Suite 2
Ashland, OR 97520-5202
*Discontinued products, custom products, non-stock products, or products that have been altered by the Buyer are not returnable. Any returned item(s) are inspected and the Buyer will be notified of the outcome.
GENERAL TERMS - Cropper Medical shall not be liable under any circumstances for loss, damage or expense directly or indirectly arising from use of the products, nor shall Cropper Medical be liable for consequential or any other damage with respect to products listed on this invoice. Signature below is an acceptance of terms and conditions set forth in this agreement and certification that information on this form is correct.
ONLINE RESALE - Cropper Medical does not allow wholesale customers to resell items in “new” condition on amazon.com, overstock.com, buy.com, rakuten.com, ebay.com, or other third party online marketplaces. Customers may only resell items on their own websites with written permission from Cropper Medical and then only with original content. Vendors may not duplicate copy from Cropper Medical’s product listing on bioskin.com or amazon.com.